Last Updated: August 14, 2026

At Digishopy, we aim to provide a smooth, reliable, and transparent shopping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered for physical and digital products purchased through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

For physical products, orders are generally processed within 1–3 business days. Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

After your order has been dispatched, you may receive shipping and tracking information through your registered email address, phone number, or your Digishopy account, where applicable.

2. Estimated Delivery Time

Delivery times may vary depending on your location, product availability, courier service, weather conditions, and other factors outside our direct control.

Typical delivery timelines within India are:

  • Metro cities: Approximately 3–5 business days after dispatch.
  • Other cities and towns: Approximately 4–7 business days after dispatch.
  • Remote or difficult-to-service locations: Delivery may take approximately 7–10 business days or longer.

These timelines are estimates and should not be considered guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors such as:

  • Delivery location
  • Product size and weight
  • Order value
  • Shipping method
  • Courier partner
  • Promotional offers

From time to time, Digishopy may provide free shipping on selected products, orders, or promotional campaigns.

4. Digital Product Delivery

Digishopy may also sell digital products such as eBooks, templates, downloadable files, online resources, courses, digital planners, design assets, or similar products.

Digital products do not require physical shipping.

After successful payment, digital products may be made available through:

  • A download link on the order confirmation page
  • Your Digishopy customer account
  • Your registered email address
  • Another delivery method mentioned on the respective product page

In most cases, digital products are delivered immediately or shortly after successful payment confirmation.

If you do not receive access to your purchased digital product, please contact our support team with your Order ID and registered contact details.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link after their order has been dispatched.

Tracking information may take several hours to become active after the courier partner receives the shipment.

Please note that tracking availability depends on the shipping carrier and delivery location.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please make sure that your:

  • Full name is correct
  • Complete delivery address is provided
  • PIN code is accurate
  • Phone number is active
  • Landmark or additional delivery instructions are provided where necessary

If an incorrect or incomplete address results in failed delivery, return-to-origin, or additional shipping charges, the customer may be responsible for the additional cost of reshipping the order.

Contact us as soon as possible if you notice an error in your shipping details. Once an order has been dispatched, we may not be able to change the delivery address.

7. Delayed Deliveries

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur because of circumstances beyond our control, including:

  • Courier or logistics delays
  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transport disruptions
  • High order volumes
  • Incorrect or incomplete customer information
  • Remote delivery locations
  • Operational issues with courier partners

Digishopy will make reasonable efforts to assist customers in tracking delayed shipments, but we cannot guarantee delivery within a specific timeframe when delays are caused by third-party logistics providers or circumstances outside our control.

8. Failed Delivery Attempts

Courier partners may attempt to contact you before or during delivery.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses the shipment, the order may be returned to the sender.

If the customer requests reshipment, additional shipping charges may apply.

9. Damaged or Tampered Packages

We recommend inspecting the package at the time of delivery.

If the package appears significantly damaged, opened, or tampered with, you should take photographs or videos before opening it.

If you receive a damaged, defective, incorrect, or incomplete product, contact Digishopy support as soon as possible and provide:

  • Order ID
  • Product name
  • Description of the issue
  • Clear photographs or video evidence
  • Photograph of the outer packaging, where applicable

Requests will be reviewed according to our applicable Return, Refund & Cancellation Policy.

10. Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please first check with:

  • Family members
  • Building reception or security
  • Neighbours
  • The local courier delivery agent

If the package still cannot be located, contact Digishopy support with your Order ID and tracking information so that we can assist you in raising the matter with the courier partner.

11. Multiple Products in One Order

If your order contains multiple products, they may occasionally be shipped separately depending on:

  • Product availability
  • Seller or warehouse location
  • Product category
  • Courier availability

As a result, you may receive your order in multiple packages and on different dates.

12. Cash on Delivery

Cash on Delivery, if available, will be displayed as a payment option during checkout.

COD availability may depend on:

  • Delivery location
  • Order amount
  • Product type
  • Courier service
  • Previous order history

Certain products, including some digital products, customized products, or special-order products, may not be eligible for Cash on Delivery.

13. International Shipping

International shipping will only be available where specifically mentioned on Digishopy.

Additional charges such as customs duties, import taxes, handling fees, or local government charges may apply to international shipments. Unless otherwise stated, such charges are the responsibility of the customer.

14. Delivery Confirmation

Once the courier partner marks an order as successfully delivered to the shipping address provided during checkout, the order will generally be considered delivered.

If you believe the delivery status is incorrect, please contact Digishopy support promptly so that the issue can be investigated with the courier provider.

15. Changes to This Policy

Digishopy reserves the right to update or modify this Shipping & Delivery Policy at any time.

Any changes will become effective when the updated policy is published on our website. Customers are encouraged to review this page periodically.

16. Contact Us

If you have any questions regarding shipping, delivery, order tracking, or digital product access, please contact us through our website’s Contact Us page or using the official Digishopy customer support details.

When contacting us regarding an order, please include your Order ID so that we can assist you efficiently.

Digishopy
Website: [Insert Website URL]
Email: [Insert Support Email]
Phone: [Insert Contact Number]